Draft outline only. Have this text written or reviewed by a qualified legal advisor. A policy page is not legal compliance on its own.
Last updated: [CLIENT TO PROVIDE: date]
What can be returned
[CLIENT TO PROVIDE: eligible items and time window, including rules for food items]
Damaged or wrong items
[CLIENT TO PROVIDE: how to report a problem, and what evidence is needed]
Refunds
[CLIENT TO PROVIDE: refund method and timeline]